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Frequently Asked Questions
Do you have questions about your purchase? Find answers to the most common questions here, or contact us for personal assistance.
How long does shipping take?
Orders are usually processed and dispatched within 48 hours, Monday to Friday. Orders placed during the weekend are dispatched on the following Monday.
What is your return policy?
If you are not satisfied with your purchase, you may return the product within 14 days of delivery.
Items must be unopened and in reasonable condition
Return shipping costs are the responsibility of the customer
We recommend using a tracked or recorded delivery service
Returns should be sent to:
New Nordic Ltd
Brick Kiln Farm
Minstead, Lyndhurst
SO43 7 GB
Can I change or cancel my order after placing it?
If your order has not yet been dispatched, we may be able to cancel or amend it. Please contact us as soon as possible with your order number.
Once an order has been dispatched, it can no longer be changed and must be returned according to our return policy.
How do I manage my subscription?
If you have a subscription, you can manage it directly from your customer account, including:
Updating delivery details
Changing payment information
Pausing or cancelling your subscription
If you are unable to access your account, please contact customer service.
Where can I find guidance on using the products?
You’ll find detailed guidance on each product’s packaging and on its dedicated page on our website, including suggested usage and helpful tips. If you’re ever unsure about how to take a supplement or have any questions, you can always reach out to us by phone or email—we’re happy to provide personalized advice and support.
How can I get in touch with you?
Telephone hotline
Lines are open:
Monday to Friday; 10am – 16:00pm
Tel: 0800 389 1255
E-mail hotline
Our service centre will answer all emails within 24 hours,
Monday-Friday: info@newnordic.co.uk